Refund policy

REFUND & RETURN POLICY

Premiux Nutrition — 60-Day Satisfaction Guarantee

Our Promise

We stand behind every product we make. If you are not completely satisfied with your Premiux purchase for any reason, contact us within 60 days of your order date and we will make it right.

Who This Guarantee Applies To

Our 60-day satisfaction guarantee applies under the following conditions:

Valid for one refund per household (determined by shipping address, billing address, or customer account)
Applies to purchases made directly from premiuxvitamins.com only — purchases through third-party retailers are not covered
Requires a valid order number as proof of purchase
Must be requested within 60 days of the original purchase date
Premiux reserves the right to verify purchase information and to decline requests where the guarantee has been previously used or where abuse is identified

How to Request a Refund

Email contact@premiuxvitamins.com with your order number and a brief reason for your request
Our team will review and respond within 1–2 business days
Please retain your product and packaging — Premiux will advise whether a return is required after reviewing your request
If a return is required, Premiux will provide instructions. If no return is required, your refund will be processed directly

Refunds are issued to your original payment method within 5–7 business days of approval.

Return of Product

You do not need to return your product to initiate a refund request. After reviewing your request, Premiux will notify you if a return is required. If a return is requested by Premiux, we will provide a prepaid return label at no cost to you.

Subscription Orders

Subscription refunds are available for the most recent charge only
We will send you a reminder email 3 days before your next renewal. Cancellation requests must be submitted at least 48 hours before your renewal date to avoid being charged for the upcoming order
Contact contact@premiuxvitamins.com to cancel — we process all cancellations within 1 business day and confirm by email

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, email us with your order number and a photo within 14 days of delivery. We will send a replacement or issue a full refund at no cost to you. This is separate from the satisfaction guarantee and is not subject to the one-per-household limitation.

What Is Not Covered

Second or subsequent orders by the same customer or household already refunded under this guarantee
Orders placed through unauthorized third-party sellers
Requests made after 60 days from purchase date
Subscription renewals cancelled after the renewal charge has processed

Misuse

Premiux reserves the right to decline refund requests where the policy has been previously used by the same customer, household, or address, or where we identify patterns of abuse. Repeated or fraudulent refund requests may result in account suspension.

This policy applies to purchases made on premiuxvitamins.com. Premiux Nutrition reserves the right to modify this policy at any time.